Delivery & returns
Lead times and charges
Any order paid before 2 p.m. is dispatched the same working day, otherwise the next one. You receive an email with the tracking number as soon as the parcel is handed to the carrier.
| Destination | Method | Lead time | Charge |
|---|---|---|---|
| France & Monaco | Pickup point Chronopost Shop2Shop | 2 to 4 working days | Free |
| France & Monaco | Pickup point UPS Access Point | 2 to 4 working days | €5 |
| France & Monaco | Home delivery UPS standard | 1 to 3 working days | €12 |
| France & Monaco | Home delivery UPS express | 1 to 2 working days | €18 |
| European Union | Pickup point UPS Access Point | 3 to 5 working days | €10 |
| European Union | Home delivery UPS standard | 3 to 5 working days | €16 |
| European Union | Home delivery UPS express | 2 to 3 working days | €25 |
We deliver within France and the European Union. We do not currently ship to the United Kingdom or outside the EU. Prices are charged in euros; any sterling figure shown on the site is an indication only.
Packaging
Every Mac travels in double protection: a fitted foam shell inside a reinforced box. The parcel is insured. On delivery, check the outside of the parcel; if it is damaged, record reservations with the driver and tell us within 48 hours.
Collection from the workshop
Our workshops are not open to visitors: orders are shipped only, to a pickup point or to your home.
Returns
You have 14 days to change your mind — see the right of withdrawal page — and a 12-month warranty with a return label provided free of charge. Write to contact@iz-fix.com with your order number and we arrange the rest.