Help & common questions
What is the difference between refurbished and second-hand?+
A second-hand Mac is sold as it is. An iz fix refurbished Mac has been inspected on 42 points by a technician, cleaned, wiped, given a fresh macOS install, had its battery measured (and replaced below 85 % capacity), and comes with a 12-month warranty.
What does the 12-month warranty cover?+
Any technical fault: logic board, screen, keyboard, battery capacity, ports, audio, webcam. It does not cover accidental damage, liquid damage or cosmetic wear. Carriage to and from our workshop is at our expense.
Can I choose the keyboard layout?+
Yes. Each listing shows the layouts available for that machine (French AZERTY, UK and US QWERTY, Spanish, Italian, Portuguese, German QWERTZ and others). The keyboard is fitted in our workshop before dispatch, with genuine Apple keys.
Is the battery new?+
Not always: we measure the cycle count and the capacity of every battery and publish the cycles on the listing. Any battery below 85 % of its original capacity is replaced before the Mac goes on sale.
Which version of macOS is installed?+
The most recent version of macOS that the model supports, cleanly installed. Apple's updates remain free.
Does the Mac come with a charger?+
Yes. A compatible charger is in every parcel, together with an invoice stating the warranty.
How can I pay?+
At checkout we accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal. No card details pass through our servers: they go straight to the payment provider.
In which currency am I charged?+
In euros, always. Sterling amounts shown on the site are an indication, converted at a rate we set by hand, so you can judge the price at a glance. Your bank may apply its own conversion and charges.
Where do you deliver, and how long does it take?+
We dispatch within one working day of payment. We deliver within France and the European Union; delivery to a pickup point is free. We do not currently ship outside the EU, the United Kingdom included. Charges and lead times for each destination are on the delivery and returns page.
Can I return the Mac if I change my mind?+
Yes. You have 14 days from receipt to withdraw, without giving reasons. The Mac must come back in the condition you received it, with its accessories, signed out of your Apple Account. The refund is in full.
Can I collect my order from the workshop?+
Yes, at Paris or Nivillac (56) by appointment. Mention it in the order note and we refund any delivery charge. Our workshops do not receive visitors without an appointment.
Can a business reclaim the VAT?+
Usually not: our refurbished Macs are sold under the second-hand margin scheme, so no reclaimable VAT appears on the invoice. We can make the invoice out to your company. Tell us before you order if reclaimable VAT matters to you, and we will say whether a given machine allows it.
Do you buy old Macs?+
Yes, faulty ones included. Ask on the sell-your-Mac page: a free valuation within one working day, which you can set against a purchase.
Not found your answer? Write to the workshop.